When Data Looks You in the Eye, You Won't Even Flinch

Some organizations are ahead of the game when it comes to collecting data -- is yours one of them? Maybe you've got a whole team in the measurement space that can provide numbers and statistics in impressive quantities. If that's the case, congratulations! 

Here's the catch: data prepared by "numbers people" is usually only readable by other "numbers people." It doesn't tell a story to anyone else. In fact, almost anyone who works outside of the metrics space will take a look at an unsorted jumble of raw data and feel an urge to avert their eyes.

Don't Let Your Data Slip Away

We think it's a shame when valuable information slips away between the countless rows of a spreadsheet. MetriVerse helps our clients understand the meaning behind their data by clearing out the clutter of unnecessary information and distilling vital takeaways into plain language and concise visuals. 

Our Dashboard and Visualization services are designed to answer the following questions:

• Where do your employees stand today in relation to their first day? 
• Where do individual employees stand in relation to their peers within your organization?
• What should your employees do to improve their standing?
• How can you get people to pay attention to previously-ignored reporting data?

Case Study: Retail Call Center

Client Challenge

• Major retail warehouse chain wanted to make their new hire training more effective and efficient
• Client was experiencing attrition rates of nearly 70% during their ten-week new hire training program and 90 days after training
• Client needed evidence around the behaviors of employees who remained 180 days post-training, to adapt and focus new hire training

MetriVerse Approach

• Create a comprehensive Impact Map to correlate learning interventions with quality assurance scores on inbound calls, attrition, and quantitative manager reviews
• Assemble all learner data from new hire training; perform stepwise regression on all learning activities to identify which combination of activities correlated most strongly with acceptable or outstanding performance

Results

• Immediate: identified specific learning interventions which correlated most strongly with higher QA scores and longer attrition
• Within two years: reduced new hire training to four weeks, while increasing overall average QA scores post-training and lowering attrition by 30%
• Overall: provided a 140% increase in L&D efficiency without raising costs, while dramatically reducing attrition-related HR spends

Ready to visualize your data in a whole new way?

Contact Metriverse